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Alexandros, the guest support agent
Answers every guest, sells the extras, guides each arrival and keeps cleaning and maintenance moving.
$25per property, per month. The first agent every client starts with.
What Alexandros does
Answers every guest, in their language
Alexandros replies to guest messages on every booking platform, in the guest's own language. Anything involving money, fault or a live booking waits for a person.
Sells extras and third-party products
Offers early check-in, late checkout, an extra guest and the pet fee at your catalogue prices, and checks the clean before offering an early arrival or a late departure. Sends menus and third-party products such as rental cars, and records third-party sales in a separate spreadsheet.
Replies to positive reviews
Alexandros reads each completed stay, detects the positive reviews and replies to them automatically. A review that raises a problem goes to a person.
Guides every arrival to the door
Alexandros runs the full check-in. When a guest cannot find the property, it uses their location and step-by-step directions to bring them to the door. Door codes go out only once the guest's information form is complete.
Coordinates cleaning and maintenance
Alexandros messages the cleaners, assigns each checkout clean and notifies the manager. Repairs reach the maintenance manager as a clear task, in their own language.
Alerts you to repairs and emergencies
Repairs and emergencies reach the manager by WhatsApp and email. In a real emergency the right person is alerted in the same turn as the guest is answered.
What Alexandros never does
It never states a price or a fact it cannot read, never promises a time nobody gave, and never settles a refund, a deposit or a damage claim on its own. Those always go to a person.