Coming end of October
Katina, the calls agent
Emergency calls, and calls to your staff, third parties and guests. Katina is not built yet and is released at the end of October.
What Katina will do
Emergency calls
When an emergency comes in, Katina will call the people who need to act, in the order you set in advance, with the details already gathered from the guest's messages.
Calls to guests
Katina will call the guest first, in their own language, to say the problem is being handled and what happens next.
Calls to your staff
Katina will call your staff in their own language, using the staff roster that already records each person's language and role.
Calls to third parties
Katina will call contractors and other third parties with the problem already described, so the first thing they do on arrival is fix it.
Every call logged
Every call will be logged: who was called, when, what they said and what was promised to whom. A night worked by Katina will be readable the next morning.
What Katina will never do
It will never invent an arrival or restore time, offer compensation or accept liability on your behalf, authorise spend, or cancel or change a booking. These are the same limits Alexandros works to in writing today.
Until the end of October
Alexandros already handles emergencies in writing and alerts the manager by WhatsApp and email.